Shipping Policy

Effective Date: December 1, 2025
Last Updated: November 7, 2024

Introduction

At IZRIN, we're committed to ensuring your handcrafted piece arrives safely and beautifully presented. Each product travels from the hands of skilled Moroccan artisans directly to your doorstep—a journey we treat with the utmost care and respect.

This Shipping Policy explains how we process, package, and deliver orders, along with timelines, costs, and what to do if issues arise. We believe in transparency at every step, from artisan to customer.

Our Shipping Commitment:

• Careful packaging that honors both the product and tradition
• Transparent timelines and tracking
• Partnership with reliable carriers
• Responsive support for shipping questions
• Fair pricing and occasional free shipping promotions

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Current Shipping Regions

IZRIN operates in phased regional expansion to ensure we maintain quality service and support as we grow.

Phase 1: Morocco (Current)

Active Now
All major cities and regions of Morocco

Primary Cities:

• Casablanca
• Rabat
• Marrakech
• Fes
• Tangier
• Agadir
• Meknes
• Oujda

We ship to all regions of Morocco, including rural and mountainous areas. Delivery to remote locations may require additional time.

Phase 2: North America (Planned Q1 2026)

January-March 2026
United States and Canada

Phase 3: Europe (Planned Q2 2026)

April-June 2026
United Kingdom, France, Germany, Netherlands, Belgium, Spain, Italy, Switzerland

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Shipping Partners

We partner with trusted carriers known for reliability, care in handling, and customer service.

Morocco Domestic Carriers

Amana (Primary Partner):

• Morocco's leading logistics provider
• Nationwide coverage including rural areas
• Real-time tracking
• Delivery confirmation with signature

CTM (Secondary Partner):

• Established national transport company
• Extensive rural network
• Counter pickup options at CTM stations

We automatically select the best carrier for your location based on delivery speed, regional coverage, package size, and cost efficiency.

International Carriers (When Available)

Aramex (Primary International): Global express delivery network with customs clearance expertise

DHL Express (Secondary International): Premium international shipping with fast customs processing

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Order Processing Time

Order processing is the time between order confirmation and shipment to carrier. This does NOT include production time for made-to-order items.

In-Stock Items

1-3 business days

Process Steps:

• Day 1: Order received and confirmed
• Day 1-2: Payment verification and fraud check
• Day 2-3: Item retrieved, quality inspection, packaging
• Day 3: Carrier pickup and tracking number generated

Made-to-Order Items

Begins AFTER production is complete

Timeline:

• Production: 4-16 weeks depending on product
• Quality Inspection: 2-3 days after completion
• Processing & Packaging: 1-3 business days
• Carrier Pickup: Within 1 business day

We provide milestone updates including production started, midway update, production completed, and tracking number available.

Business Days: Monday through Friday, excluding Moroccan national holidays, Islamic holidays, and New Year's Day.

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Shipping Timeframes

Shipping timeframe is the estimated delivery time AFTER the package is handed to the carrier.

Morocco Domestic Shipping

Major Cities (Casablanca, Rabat, Marrakech, Fes):

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days (when available)

Secondary Cities:

• Standard Shipping: 4-6 business days
• Express Shipping: 2-3 business days

Rural and Remote Areas:

• Standard Shipping: 5-10 business days

International Shipping (When Available)

North America (USA & Canada):

• Standard International: 7-12 business days
• Express International: 4-6 business days
• Customs clearance: Additional 1-3 days

Europe:

• Standard International: 7-10 business days
• Express International: 3-5 business days
• Customs clearance: Additional 1-2 days (EU) or 2-4 days (UK)

Important Understanding: Shipping timeframes are estimates based on carrier performance, not guarantees. Delays may occur due to carrier operational issues, weather events, customs delays, or peak season volume.

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Shipping Costs

Fair and Transparent Pricing

Shipping costs are calculated at checkout based on destination, package weight, package dimensions, shipping speed, and carrier fees.

Morocco Domestic Rates (Approximate)

• Small Items (pillows, throws under 2kg): 30-50 MAD
• Medium Rugs (2-10kg): 60-120 MAD
• Large Rugs (10-25kg): 130-250 MAD
• Extra Large Rugs (over 25kg): 260-400 MAD
• Express Shipping: +50-100% of standard rate

International Rates (When Available - Approximate USD)

• North America Small: $35-60
• North America Medium: $70-140
• North America Large: $150-300
• Europe Small: $40-70
• Europe Medium: $80-160
• Europe Large: $170-350

Free Shipping Promotions

We periodically offer free shipping promotions including launch specials, holiday campaigns, minimum purchase thresholds, and email subscriber exclusives.

Sign up at www.izrin.com/newsletter to receive notification of free shipping offers.

Customs Duties and Taxes (International)

International customers are responsible for import duties, VAT or sales tax, customs processing fees, and brokerage fees.

IZRIN does not collect or prepay customs duties and taxes (except where legally required).

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Tracking Information

Receiving Tracking Information

Within 24 hours after carrier pickup, we'll email you carrier name, tracking number, link to tracking page, and estimated delivery date.

How to Track

Carrier Websites:

• Amana: www.amana.ma/tracking
• Aramex: www.aramex.com/track
• DHL: www.dhl.com/tracking

Typical tracking milestones:

1. Picked Up: Carrier receives package from IZRIN
2. In Transit: Package moving through carrier network
3. Arrived at Destination City: Package at local distribution center
4. Out for Delivery: Courier has package for delivery today
5. Delivered: Package successfully delivered

Tracking Issues

If tracking hasn't updated in 48 hours, delays in scanning are common. Contact us after 3 days of no updates at support@izrin.com.

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Delivery Process

Standard Delivery

Morocco Domestic (Amana/CTM):

• Courier attempts delivery to provided address
• Signature required for packages over 1,000 MAD value
• If no one home, courier leaves delivery notice
• Package held at local carrier office for pickup (7-10 days)

International (Aramex/DHL):

• Signature required for all international shipments
• Multiple delivery attempts (typically 2-3)
• Packages held at local facility for pickup

Signature Requirements

Signature Requirements

• All packages over 1,000 MAD / $100 USD value
• All international shipments
• High-value custom orders

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Delivery Issues

We're Here to Help

Missing Packages

Tracking Shows Delivered, But You Didn't Receive:

Immediate Steps:

1. Check all entrances, with neighbors, building concierge
2. Verify address in tracking
3. Contact carrier with tracking number
4. Contact IZRIN at support@izrin.com within 48 hours

We'll file a claim with the carrier immediately. If package is confirmed lost, we'll send replacement or issue full refund (your choice).

Damaged Packages

BEFORE SIGNING:

• Inspect package in front of delivery person
• Note damage on delivery receipt
• Photograph damage
• Refuse delivery if damage is severe

AFTER SIGNING: If you discover damage after accepting:

1. Photograph immediately (box exterior, interior, product damage)
2. Keep all packaging
3. Contact IZRIN within 48 hours: support@izrin.com

Delivery Delays

Delivery Delays

• No tracking updates for 5+ days (Morocco) or 7+ days (international)
• Package appears stuck at one location for 3+ days
• Delivery date exceeded by 5+ business days

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Packaging Standards

Our Packaging Philosophy

IZRIN packaging reflects our brand values:

• Traditional elements: Natural fabric wrapping honoring Moroccan heritage
• Protection: Durable materials ensuring safe transit
• Sustainability: Recyclable and biodegradable materials where possible
• Presentation: Your unboxing experience matters

Package Components

Outer Layer:

• Durable cardboard box or fiber tube (for rugs)
• Branded IZRIN tape
• Shipping label with tracking
• "Handle with Care" instructions

Inner Protection:

• Natural fabric wrap (cotton or linen) in IZRIN brand colors
• Protective paper padding (recyclable)
• Acid-free tissue for delicate items

Documentation:

• Order receipt and invoice
• Care instructions card
• Authenticity certificate (for select items)
• Thank you note from IZRIN team

Eco-Friendly Packaging

Eco-Friendly Packaging

• Minimal plastic use
• Recyclable cardboard and paper materials
• Natural fabric wraps that can be reused
• Encouraging customers to recycle or reuse packaging

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Address Verification

Ensuring Accurate Delivery

Our checkout system verifies addresses against postal databases. Provide the most accurate address possible and include phone number for carrier contact.

Address Corrections:

• Before Shipment: Contact support@izrin.com immediately (no fee)
• After Shipment: Contact carrier directly with tracking number (may require fee)

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Holiday and Peak Season Shipping

High-Volume Periods

High-Volume Periods

• Islamic holidays (Eid al-Fitr, Eid al-Adha)
• Moroccan Independence Day (November)
• Western holidays (Christmas, New Year)
• Back-to-school season (September)

Peak Season Recommendations:

• Order early: Add 1-2 weeks to normal timelines
• Choose express shipping: Higher priority during peak times
• Be flexible: Delivery dates less predictable

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Contact for Shipping Questions

We're Here to Help

Email: support@izrin.com
Within 24 hours (business days)

General Support: support@izrin.com
Website: www.izrin.com

Mailing Address:
IZRIN LLC
Attn: Shipping Department
1621 Central Ave
Cheyenne, WY 82001
United States

What to Include in Inquiries

For Fastest Resolution:

1. Order number (from confirmation email)
2. Tracking number (if package has shipped)
3. Specific issue (missing package, delay, damage, etc.)
4. Photos (if reporting damage)
5. Preferred resolution

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This shipping policy reflects IZRIN's commitment to safe, transparent, and respectful delivery of handcrafted Moroccan textiles from artisan hands to your home.

Last Updated: November 7, 2024
Effective Date: December 1, 2025
Version: 1.0